May 5th, 2026
Improved
Our new integration with Nookal’s invoicing system takes payment automations a step further for Nookal connected clinics. 📁
When an appointment which requires payment is booked, an invoice will automatically be generated in Nookal, meaning there is no longer any need for manual reconciliation in the form of creating an invoice. Once that payment has been made, it will be added to the invoice within Nookal.
April 29th, 2026
Improved
The fee warning message can now be customised, as part of cancellations or reschedules made within the cancellation window. 🚫
To customise this wording, you must first set a cancellation window in Settings > Account Setup > Cancellation Window and check the box titled Allow late cancellations but warn of fee.
You can then enter a custom Fee warning message.
April 29th, 2026
New
By popular demand, you can now name your AI in settings.
Simply head to Settings > Call Handling > Customise Call Opening > Starting Message and then check the box titled Give the AI a name. You can then enter a name for your AI, which will be updated in the starting message.
April 28th, 2026
New
Improved
Manual replies are now available via the Website Widget! 🤖
Simply click Reply to visitor within the messaging chat and a window will open, allowing you to manually reply to the website visitor. The reply will appear both within the widget (from the visitor’s perspective) but will also be sent via SMS to the phone number entered by the visitor, so long as the Capture lead information before chat function is enabled.
April 7th, 2026
New
April 3rd, 2026
New
Improved
Messaging chats have been updated with the addition of Action Confirmations. ✅
These confirmations (as already seen on call transcripts) leave no uncertainty as to which of the following actions has been taken during the conversation:
Booking
Reschedule
Cancellation
Human contacted
Note added to appointment
March 5th, 2026
New
Our new integration with Practice Management System (PMS) ClinicOffice is now live! 🔌
To get started, head to Account Settings > Client Portal in your ClinicOffice dashboard. Our setup guide will be making its way to the help centre very soon!
February 19th, 2026
New
February 19th, 2026
New
New AI call insights have been added to call transcripts, allowing you find out more information about what went on in each call. 🔍
Simply click the button titled Ask AI About This Call and you’ll be met with an AI chatbot that can give you insights into the call, including but not limited to:
What availabilities were checked by the AI
Call outcome
Any issues during the call
February 11th, 2026
Improved
A new option has been added to the Website Widget, allowing you to collect patient details before they start a chat. 📩
In the event of them not completing a booking, a team member will have access to the following details, allowing for a manual follow-up:
Name
Phone Number