Changelog

You can now test your knowledge base and clinic setup pages through the AI Knowledge Tester. 🧠

Simply head to clinic setup and at click on the bar at the top titled Test your AI knowledge base. You can then type in any simulated questions you like and the tester will the return an answer, along with a source for the answer.

The manual outbound feature has been upgraded to support contacts directly in the dashboard. 👤

When creating a manual outbound communication, at the bottom you will see the tab titled Enter Manually. Here you will be able to enter the name of the patient(s) as well as the contact details. You can then configure the message to include the patient name by using the {{PatientName}} parameter.

You can save each template for future use at the bottom.

Human escalations via call transfer have been upgraded! 📞

Now, when receiving a call transfer as a result of a human escalation, you will get a brief summary of the caller and their reason for escalation before accepting the call.

For Cliniko users, appointment types that are turned off/not enabled in your online booking settings are now supported via AI. 🌐

Your offline bookings will appear in Clinic Setup with your other appointment types, identified by the Online booking disabled icon in yellow. Offline bookings will be disabled by default in Clinic Setup, however you can simply enable them as needed. There is also the option to disable new bookings and only allow reschedules or cancellations — this can be toggled on/off at the bottom of each appointment type.

Other appointment types which are enabled for online bookings in Cliniko will continue to function as normal, with available times pulled directly from the online booking module.

Our new integration with Nookal’s invoicing system takes payment automations a step further for Nookal connected clinics. 📁

When an appointment which requires payment is booked, an invoice will automatically be generated in Nookal, meaning there is no longer any need for manual reconciliation in the form of creating an invoice. Once that payment has been made, it will be added to the invoice within Nookal.

The fee warning message can now be customised, as part of cancellations or reschedules made within the cancellation window. 🚫

To customise this wording, you must first set a cancellation window in Settings > Account Setup > Cancellation Window and check the box titled Allow late cancellations but warn of fee.

You can then enter a custom Fee warning message.

By popular demand, you can now name your AI in settings.

Simply head to Settings > Call Handling > Customise Call Opening > Starting Message and then check the box titled Give the AI a name. You can then enter a name for your AI, which will be updated in the starting message.

Manual replies are now available via the Website Widget! 🤖

Simply click Reply to visitor within the messaging chat and a window will open, allowing you to manually reply to the website visitor. The reply will appear both within the widget (from the visitor’s perspective) but will also be sent via SMS to the phone number entered by the visitor, so long as the Capture lead information before chat function is enabled.