A platform-wide upgrade has been made to the intro message.

After lots of testing, we’ve found the most effective intro message formula for increasing patient engagement with the AI, as well as reducing call drop-offs and unnecessary human support requests.

This standardised intro message will be applied to your account for the above reasons, however, if you still wish to return to your previous intro message then you can do so at the bottom by clicking Switch back to old-style intro messages. It is likely to be less effective.