We’ve made huge improvements to the call transcripts in April, with two major updates across both UI and functionality:

• Action Confirmations ✅: Introduced in the transcripts to confirm when an action has been made, for example an appointment booked or rescheduled, or a call transferred to a member of the team.

• Call Recordings 🔊: You can now listen to recordings of all inbound calls by clicking on the Play Audio button. You can stop this recording at any time.