Improved

<p>We’ve made various UI/UX updates to the call transcripts within the dashboard, with the aim of increasing overall user friendliness as well as clarity. </p><h2>Availability Insights</h2><p>Availability Insights allow you to view the appointment type, practitioner and location under which the availability is being checked by the AI when offering options to a patient. Simply click the yellow ‘Checked availabilities’ drop down for the full text display. </p><h2>Knowledge Base Insights</h2><p>Similarly, Knowledge Base Insights allow you to view the specific information that was pulled directly from the Knowledge Base during an AI response to a patient question. Simply click the blue ‘Knowledge Base’ drop down for the full text display.</p><h2>Interruption Insights</h2><p>Interruption Insights show you where the AI was interrupted by a patient during a conversation, via a simple <strong>[interupted]</strong> note in the transcript, allowing you to obtain a better understanding of the conversation flow.</p>

Call Transcript Upgrades

Help Center

Fixed

bookedsolid

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Next up

Done

Main Roadmap

Hey {name|there}! 👋

BookedSolid

Call Transcript Upgrades

Availability Insights

Knowledge Base Insights

Interruption Insights